What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription renewal

    Asked by Adrian Turck on December 24, 2011 at 08:10 AM

    Hi there,

    I received an email notification for my JotForm Premium Bi-Yearly subscription renewal.

    I no longer require this service as I am now hosting my own websites and am managing my own form submissions. Please could you cancel this renewal and down grade me to a free account (if this is possible?).

    Please do not charge my credit card for the renewal. I have tried numerous times to log in to the Plimus.com link that I received in the email, but I am unable to log in.

    Kind regards,


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    JotForm Support

    Answered by idarktech on December 24, 2011 at 10:37 PM

    Hi Adrian,

    I have now cancelled your subscription. You will not be charged again. Your account will stay Premium until the paid period expires which is on December 30, 2011.

    Your forms and data are still safe and will not be affected in any way when your account downgraded to a free one.

    Thank you for using JotForm and have a great holiday seasons!