Grrrr! My jotform has again been disabled

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    Djipson5
    Asked on December 24, 2011 at 10:37 AM

    Hiiii, i can tell you that i am not happy of you work! What's the matter? Why do you disable my form ? Last time it was the same thing and a moderator has enabled it but today i get a call from a visitor who told me that my jotform has again been disabled. And i start to get angry against youuu! You must know that i can't come here everyday to tell you to enable my account ! This is the Third time you disable my account ! Stop it right now and enable my account ! 

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    idarktech
    Answered on December 24, 2011 at 12:11 PM

    Hi,

    Sorry about that, I have now unsuspended and white listed your form. It appears that you have created a new form which contains field that is possible for phishing, that's why your account got auto-suspended. Please take note that this was done without any human intervention, we have an anti-phishing tool which auto-detect and auto-suspend possible phishing forms.

    Upon further checking on your account, we found nothing offensive on it that's why we have lifted the suspension of your account immediately. Your forms should now be back online and works normally as expected.

    We hope you've understand why we need to do this. Please accept our sincere apologies for what any damage and inconveniences this may have caused on your transactions.

    We do appreciate your explanation and feedback. Thank you for using JotForm. Merry Christmas and Have a Great Holiday Season!

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    Djipson5
    Answered on December 24, 2011 at 12:34 PM

    OKAY! Thanks, i am sorry for having been so ******! I hope you a nice and wonderful Christmas Too !

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    idarktech
    Answered on December 24, 2011 at 09:39 PM

    No Problem Djipson5, we've understand. If this happens again, please feel free to contact us for immediate assistance. Thanks. :)

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    Mike_T
    Answered on December 26, 2011 at 04:21 PM

    You have probably replied by email, but unfortunately, we do not see your message in this thread. If you still have any questions, please reply through our forum:

    http://www.jotform.com/answers/64421-Grrrr-My-jotform-has-again-been-disabled

    Thank you for cooperation.