Thank you message is still displaying the default message instead of the custom one

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    Asked on August 20, 2015 at 07:35 PM

    I also saw that the new thank you page builder was pushed today. 

    On this, I really don't like how often features are pushed without a change log or information to check against. When the new designer tool first pushed it was almost unusable and over and over new tools come live and wreck havoc on launch. 

    The new thank you message page is still displaying the original default copy and not the copy entered into the thank you box. I have uploaded screenshot of what is supposed to be there. 

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    Answered on August 20, 2015 at 08:31 PM

    The issue probably related to our datacenter maintenance so please try editing the form again and re-save the thank you message. After that, clear your forms cache: Doing these two should help you fix it.

    I've cloned the form and was able to see the changes to it so maybe that's just a cache in the form.

    Here's my cloned version of your form:

    As for the changelog, would you like to request it? I can submit it to our developers if you wish to. Let me know.


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    Answered on August 21, 2015 at 08:35 AM

    Thank you Welvin. The message is now working properly. I am happy with the quick responses from your team. I do think a changelog or tool update page should be requested or at least considered.

    Many users like me run hundreds of forms with sub users and hiccups like the thank you message install or server changes mess with our schedules too. 

    Overall, I love the tool your company has built and have recommended it to lots of company's over the past 5 years. And as you have grown every step has been a struggle with bugs. So keeping us informed is big. 

    thanks again, 

    Alex Souders

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    Answered on August 21, 2015 at 11:24 AM

    Thank you for your input Alex, it is much appreciated. We actually do have status page which you can see here: JotForm Status

    It is however not as updated at this time, but there are plans on making it more user oriented, so I would suggest checking it out - do give us a bit of time to have it properly running and updated though since it is on our to-do list, but bugs have more importance over such things :)

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    Answered on August 21, 2015 at 11:37 AM

    Hi Ben, 

    thanks, I am familiar with Pingdom and the type of status it provides. What I mean is a change log similar to other enterprise tools when modifications occur.

    For example, yesterday the thank you message tool was upgraded to the new tool format. And around a month ago the text field upgraded to the new WYSIWYG. But we are not notified of these, and on launch they often cause issues with changes, bugs, and conflicts.

    What I do for most software we run is when software changes occur, we test the change, then notify my users of the change, what the new interface is like, and any bugs or glitches to look out for. 

    But with Jot form is it just "oh look this changed" and then I have to find these on my own and don't know know how long its been different or not working. sometimes a change will happen at an awful time, and throws off schedules. 

    Here is an example of a chnage log from a popular wordpress template that I think illustrates this.

    An example for you Ben, would be how would you know what date the new wysiwyg went live for the text tool?

    Example porblmes cuased from this week: Did you know the new editor for the Thank you messages doesn't have a font selector on it?

    I have the tell my team to manually input the html beforehand or copy and paste in there as a result.

    A changelog that we could see and or subscribe to would be helpful.


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    Answered on August 21, 2015 at 01:42 PM

    Thank you for your clarifications, Alex. In order to forward it to our developers as a feature request, as it is different to the topic of this thread, I have split it to its own thread:

    We will be raising it to our higher-ups there. Thank you.