What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of our users doesn't have access to all of the same features as others...

    Asked by peherndon on August 21, 2015 at 02:39 PM

    For some reason, one of our users doesn't see the same choices as I do when the list of forms is displayed. I shared a form with her and put it in her own folder. She still doesn't see the Checkbox, star and # of responses displayed to the left of the form. Why?

    Also, how do you save the form or download the form as a PDF (not an external link to the form) so that the actual PDF can be emailed as an attachment to some to fill out?? We are getting an error message when we try to save the form using the "Create PDF Form" under the "More" drop down menu.

    Help!!!

     

     

    Screenshot
    same all others checkbox message create responses
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    JotForm Support

    Answered by david on August 21, 2015 at 03:33 PM

    Hi,

    If the account is setup exclusively as a sub-user, they will be missing the features of registered accounts.  If they go into their account settings and upgrade their account to a Free/Starter account, they will the have all the appropriate features.

    http://www.jotform.com/myaccount/billing

    As for the fillable PDF forms, they need to be viewed in a program such as Adobe Acrobat reader:

    https://get.adobe.com/reader/

    Make sure to uncheck the optional offer prior to downloading.  Adobe likes to try to bundle extra stuff with their downloads.