I stopped receiving email alerts... help!

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    Asked on December 26, 2011 at 01:56 PM

    About 3 weeks ago I stopped receiving email alerts when someone completes my forms.  What happened?!?!



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    Answered on December 26, 2011 at 05:48 PM

    We are sorry for the inconveniences caused.

    Unfortunately, your email address was added to our bounced list. I have created a ticket to our Technicians in order to remove your email from mentioned list. It will solve the problem.

    We will get back to you as soon as possible.

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    Answered on December 27, 2011 at 03:10 AM

    I removed it from the bounced emails list. You should start receiving the emails now if the problem on your inbox is fixed. 

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    Answered on December 30, 2011 at 01:39 PM


    I have also stopped receiving email alerts from my forms. Please can you let me know why.

    Many thanks


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    Answered on December 30, 2011 at 02:56 PM


    I've already responded to your other post and submitted a ticket to our developers about this issue.