What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I stopped receiving email alerts... help!

    Asked by lindseynartker on December 26, 2011 at 01:56 PM

    About 3 weeks ago I stopped receiving email alerts when someone completes my forms.  What happened?!?!



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    JotForm Support

    Answered by Mike_T on December 26, 2011 at 05:48 PM

    We are sorry for the inconveniences caused.

    Unfortunately, your email address was added to our bounced list. I have created a ticket to our Technicians in order to remove your email from mentioned list. It will solve the problem.

    We will get back to you as soon as possible.

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    JotForm Founder

    Answered by aytekin on December 27, 2011 at 03:10 AM

    I removed it from the bounced emails list. You should start receiving the emails now if the problem on your inbox is fixed. 

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    Answered by bezbak on December 30, 2011 at 01:39 PM


    I have also stopped receiving email alerts from my forms. Please can you let me know why.

    Many thanks


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    Answered by AtacanC on December 30, 2011 at 02:56 PM


    I've already responded to your other post and submitted a ticket to our developers about this issue.