What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PAYMENT SUBMISSION LIMIT

    Asked by gaoildealer on August 22, 2015 at 09:42 AM

    I have the free plan which seems to limit the number of pay submission/month to 10. Is this correct

    If so, what happens if this limit is exceeded?

    If I do exceed any limit do the forms that were submitted after that limit remain in my storage or are they bounced?

    If bounced, is the person submitting the form notified that the limit has been exceeded?

    Does your Bronze plan have a pay submission limit?

    If I am getting close to the 10 limit can I upgrade to Bronze and if so how long does it take to be in effect?

    Page URL:
    http://form.jotform.us/form/52304126978155

    submission limit exceeded
  • Profile Image
    JotForm Support

    Answered by jonathan on August 22, 2015 at 07:55 PM

    I have the free plan which seems to limit the number of pay submission/month to 10. Is this correct

    Yes this is correct.

    If so, what happens if this limit is exceeded?

    When you exceeded a limit on your account, the account will go on Overlimit Status. Then all the forms will stop receiving submissions. 

    If bounced, is the person submitting the form notified that the limit has been exceeded?

    The end-user when they submit the form, they will see on the message on the screen that the submission was NOT successful because of "over quota" reason. The submission will not be recorded on your account. 

    You can can check for more details about the subscription plan in the JotForm Pricing page.

    Let  us know if you need further assistance.

     

  • Profile Image

    Answered by suppleapps on November 03, 2016 at 03:33 AM

    I

    s it 10 payments monthly, or total?
  • Profile Image
    JotForm Support

    Answered by owen on November 03, 2016 at 08:03 AM

    Hi,

    We encourage our users to open new threads when they have questions or need informations. You will be answered here:

    https://www.jotform.com/answers/980698

    Thank you for contacting us.