What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why isn't the form analytics accurate?

    Asked by IPCOOP on August 22, 2015 at 09:47 PM

    the responses on forms analytic doesn't match the number of submissions

    Page URL:
    http://form.jotformpro.com/form/52265050876962

    analytics form analytics
  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2015 at 04:26 AM

    Our apologies for the issue. I have now forwarded this thread to our developers so they can check further this case. If there are updates, you should know it in this thread.

    Thank you for letting us know.

  • Profile Image

    Answered by IPCOOP on August 23, 2015 at 04:28 PM

    Thank you please keep me posted.

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    JotForm Support

    Answered by abajan on August 23, 2015 at 08:27 PM

    We will.

    Thanks

  • Profile Image

    Answered by IPCOOP on August 31, 2015 at 02:16 PM

    Hello The information is still inaccurate. any status on this?

  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2015 at 03:24 PM

    Our apologies, but we still do not have an update on the report. IF there's any, the assigned developer will let you know here.

    Thank you for your patience.

  • Profile Image

    Answered by cettox on October 06, 2015 at 05:32 AM

    How and in what platforms do you embed your form?

  • Profile Image

    Answered by IPCOOP on October 06, 2015 at 10:47 AM
    It is a hyperlink in our website that directs customers directly into the jot form.
    http://form.jotformpro.com/form/52265050876962
    The responses do not match the number of submissions etc.
    [cid:image002.jpg@01D1001C.FAA3AD10]
    Thank you,
    Heisy Barrios
    Web Administrator
    Value Pay Services, LLC-An IPC Company
    9200 S. Dadeland Blvd., Suite 705
    Miami, Fl 33156
    Direct Line and Fax:(786) 270-1331
    General Fax:(305)-670-2672
    Hbarrios@ipcoop.com
    ·..¸. ><((((º> .··´¯`·.¸.·><((((º>
    ·.¸.·´¯`·...¸.·><((((º>
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 06, 2015 at 01:09 PM

    Thank you for your response. Your message has reached our developer and shall be looking into it. You'll be posted here once we have any update in this regard.

    It seems that you are replying to the email received and I see that there is an image attached. I'm not sure if you have attached any screenshot of the issue to the email or it was from your signature. Please be noted that the images uploaded to email response cannot be posted on the forum. We request you to use the thread URL below to attach any screenshots to the forum post.

    https://www.jotform.com/answers/645606

    Thank you!

  • Profile Image

    Answered by cettox on October 08, 2015 at 05:10 AM

    Hello, thanks for the information. We noticed there is a problem regarding submission counts and it is now fixed. Thank you very much!

  • Profile Image

    Answered by IPCOOP on October 08, 2015 at 10:45 AM
    Thank you…when should I see the fix?
    Thank you,
    Heisy Barrios
    Web Administrator
    Value Pay Services, LLC-An IPC Company
    9200 S. Dadeland Blvd., Suite 705
    Miami, Fl 33156
    Direct Line and Fax:(786) 270-1331
    General Fax:(305)-670-2672
    Hbarrios@ipcoop.com
    ·..¸. ><((((º> .··´¯`·.¸.·><((((º>
    ·.¸.·´¯`·...¸.·><((((º>
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 08, 2015 at 12:35 PM

    Our developers have fixed it already. Please try checking it again.

    Thanks

  • Profile Image

    Answered by IPCOOP on October 08, 2015 at 05:45 PM
    It is almost matching up better but not quite accurate yet. I understand it is in beta mode, but wanted to provide the feedback to improve reporting. Please see images below.
    [cid:image003.jpg@01D101EB.D5E43460] total submissions is 3397
    Compared to what the reporting shows: 3263
    [cid:image004.jpg@01D101EB.D5E43460]
    Is the reporting supposed to be real time or it updates every couple of hours/days etc?
    Thank you,
    Heisy Barrios
    Web Administrator
    Value Pay Services, LLC-An IPC Company
    9200 S. Dadeland Blvd., Suite 705
    Miami, Fl 33156
    Direct Line and Fax:(786) 270-1331
    General Fax:(305)-670-2672
    Hbarrios@ipcoop.com
    ·..¸. ><((((º> .··´¯`·.¸.·><((((º>
    ·.¸.·´¯`·...¸.·><((((º>
    ...
  • Profile Image
    JotForm Support

    Answered by abajan on October 08, 2015 at 07:30 PM

    Unfortunately, the images in your reply weren't posted. Please see this thread on how to have them appear.

    Thanks