What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form has been disabled

    Asked by phardicamltd on August 22, 2015 at 10:01 PM

    can you re enable my form. i am testing you service and not trying to to do phishing online. my email address is phardicam.ltd@gmail.com. check my from and enable it so i could test.

    thanks for understanding.

    check email
  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2015 at 04:37 AM

    Your form is asking for credit card details. Please be informed that we consider it as phishing which is against our terms of use (http://www.jotform.com/terms/).

    I have deleted the said fields in the form and reactivated your account, but please refrain from adding credit card fields again. Otherwise, we will permanently suspend your account and IP Address.

    If you want to collect a payment at a later date, please use our payment integration instead then you can enable payment authorization:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Thank you for your understanding.