What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I can see that you have already switched your subscription from Bronze Yearly to Bronze Monthly. However, when you switch subscriptions, our payment processor Stripe uses your already paid amount as a credit for further payments.
I have manually issued a refund of 140 USD back to your account. (159 - 19 = 140)
Please let us know if you need any further assistance, and we will be happy to help.