Why my account is suspended?

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    Asked on August 23, 2015 at 07:03 PM

    My account is blocked but I can't understand why.

    Can you please unblock it?



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    Answered on August 24, 2015 at 01:36 AM

    Hello Mauro,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your account and get back to us if you have any trouble.

    I would suggest you to build your form in English language and then take advantage of our "Languages" feature to translate your form to any desired language. The following guide should help you:  http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    Thank you!