What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form has been disabled

    Asked by miguelsantiago9 on August 23, 2015 at 09:04 PM

    Hello, I have a form that I am creating were my customers can sign up to a service we provide, but charge later for. When I choose to preview it it shows my form has been disabled. 

    Can you help me? Thanks!!



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    JotForm Support

    Answered by BJoanna on August 24, 2015 at 03:24 AM

    I have checked your account and your account is autosuspended by the phishing filter because of the suspected phishing form you have: http://www.jotform.us/form/51907637266160 

    Inside of mentioned form you have a password field and that is against our Terms of use

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    You need to remove Password field form your form and only then we can activate your account.

    Hope this will help. Let us know if you need further assistance.