What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login through Google Drive/JotForm Add-On

    Asked by Joey Russo  on August 24, 2015 at 10:25 AM

    Dear Jot,

    I downloaded (and allowed permissions) for JotForm in my Google Drive through which I logged in JotForm and spent time creating a smart form (with logic and everything).

    However, when I now try to return to the form JotForn wont let me login.

    I tried to login like my first time, by clicking on the form in my Google Drive, but instead of taking me to the form (like it did before) it brings me to a login page.

    If I try to enter my Google credentials, I get en error "Username or password did not match".


    Please help ASAP!




    Joey :-)

    Page URL:

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    Answered by KadeJM on August 24, 2015 at 01:01 PM

    Do you mean that you were trying to connect your form to our google drive integration where you then attempted to log in but were unable to do so using your google account information? 

    Unless perhaps you meant that you had used the google drive integration with your google account then couldn't log into jotform afterwards?

    Or have I misunderstood this issue you are experiencing? If so please correct me if necessary.

    I checked your email in our system and found you have a username for "medimeapp" with us.


    Is this the account with the form that you are having this issue on? I see your account is ACTIVE from our end.

    Have you tried resetting your account password?

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    Answered by medimeapp on August 24, 2015 at 05:45 PM
    Thank you for your reply,
    What I meant to say is that I was unable to login to JotForm as per your
    second scenario. I wanted to continue edit the form.
    I have so far resolved the issue (at least for now) by resetting the
    All the best,
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 24, 2015 at 11:08 PM

    I presume that this is now resolved?

    If you continue to encounter problems, please let us know.