problem with subscription payment

  • Profile Image
    nadav064
    Asked on August 24, 2015 at 10:35 AM

    Hey,

    when customer that made subscription on my website, I set for the first week/month - free - no payment, but after this week/month I should to receive the automatic payment, and this message this I got from paypal:

    Hey Nadav Peleg‏,

    We cannot process the following recurring payment. We will try again in five days. 

    Profile ID: I-YND88KF56380
    For: Pro Plus - Weekly
    Date Due: 24/08/2015
    Next Payment Date: 

    Buyer Contact Information 

    Profile Status: active
    Buyer Name: Kam Harris
    Buyer Email: ibtmgkam1997@gmail.com

    Thanks,
    PayPal‏ 

  • Profile Image
    Welvin
    Answered on August 24, 2015 at 01:08 PM

    That isn't a problem with your form. It's a problem that is related to the Buyer's Paypal Account. It's either the funding method of the buyer doesn't have enough balance or the transaction was declined by his/her bank. You should email the buyer and tell him/her about the failed transaction so to settle it down.

    Thanks