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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    problem with subscription payment

    Asked by nadav064 on August 24, 2015 at 10:35 AM


    when customer that made subscription on my website, I set for the first week/month - free - no payment, but after this week/month I should to receive the automatic payment, and this message this I got from paypal:

    Hey Nadav Peleg‏,

    We cannot process the following recurring payment. We will try again in five days. 

    Profile ID: I-YND88KF56380
    For: Pro Plus - Weekly
    Date Due: 24/08/2015
    Next Payment Date: 

    Buyer Contact Information 

    Profile Status: active
    Buyer Name: Kam Harris
    Buyer Email: ibtmgkam1997@gmail.com


    Page URL:

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    JotForm Support

    Answered by Welvin on August 24, 2015 at 01:08 PM

    That isn't a problem with your form. It's a problem that is related to the Buyer's Paypal Account. It's either the funding method of the buyer doesn't have enough balance or the transaction was declined by his/her bank. You should email the buyer and tell him/her about the failed transaction so to settle it down.