- nadav064Asked on August 24, 2015 at 10:35 AM
when customer that made subscription on my website, I set for the first week/month - free - no payment, but after this week/month I should to receive the automatic payment, and this message this I got from paypal:
Hey Nadav Peleg,
We cannot process the following recurring payment. We will try again in five days.
Profile ID: I-YND88KF56380
For: Pro Plus - Weekly
Date Due: 24/08/2015
Next Payment Date:
Buyer Contact Information
Profile Status: active
Buyer Name: Kam Harris
Buyer Email: firstname.lastname@example.org
- JotForm SupportWelvinAnswered on August 24, 2015 at 01:08 PM
That isn't a problem with your form. It's a problem that is related to the Buyer's Paypal Account. It's either the funding method of the buyer doesn't have enough balance or the transaction was declined by his/her bank. You should email the buyer and tell him/her about the failed transaction so to settle it down.