Why are my forms getting stuck in queue instead of routed as they are conditionally set?

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    CAGSStudentSuccess
    Asked on August 24, 2015 at 11:41 AM

    This is the same thing that happened before.

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    Charlie
    Answered on August 24, 2015 at 01:47 PM

    Hi,

    May I know what form/s you are referring to? I see you have a couple of forms being edited.

    If you are using the same recipient email address, it's possible that your email service provider is blocking our JotMail IP addresses and domain names, that is why you are not receiving the notifications. Please do check this guide to troubleshoot: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You might need to contact your IT department or the email service provider to white list us, please check the items listed here that needed to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Do let us know if that works. We'll wait for your response.

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    CAGSStudentSuccess
    Answered on August 25, 2015 at 11:45 AM
    Working with these links and our internal IT Support we were able to release the forms that were stuck in queue. Thank you and I hope this fixes the problem permanently.
    Lisa Witt
    CAGS Student Services
    ...
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    Charlie
    Answered on August 25, 2015 at 12:59 PM

    Thank you for understanding and the cooperation.

    If you happen to experience the problem again, please let us know and we will try our best to assist you.