What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    There were two charges instead of one from our paypal account

    Asked by Bart van der Hoek on August 24, 2015 at 12:15 PM
    Please your attention for the next problem

    In the month (5e augustus 2015) of August there are two - instead of one- transfers ad € 9,33  from our paypal account to Jotform.

    Please wil you restore this little mistake.
  • Profile Image
    JotForm Support

    Answered by Kiran on August 24, 2015 at 12:30 PM

    It seems that you have subscribed to Premium monthly account while having an active premium subscription which created a new subscription (S-0LY32425NT573471D) on Jul 31 2015. Let me forward the request to refund this charge on your account. It may take upto 7 business days to reflect the refund amount in your account statement.

    Let us know if we can be of any further help. Thank you!!