What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing issues

    Asked by jwilson31558 on August 24, 2015 at 03:52 PM
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    JotForm Support

    Answered by david on August 24, 2015 at 06:28 PM


    I noticed your account was over its limits for payment based submissions.  I did not see an active subscription associated with your account or any previous subscriptions that have been cancelled.  If you could let us know a bit more about what you are having trouble with, with will be happy to help.  As far as I can tell, you need only upgrade due to exceeding your limit of 10 payment submissions in a single month.