What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a customer who has submitted a survey 3 times and it has yet to come back to my inbox? Where is it?

    Asked by Shane  on August 24, 2015 at 04:21 PM

    Survey #33447487

    Page URL:

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    JotForm Support

    Answered by david on August 24, 2015 at 06:49 PM


    Any submissions that do not come through to your email can always be seen in the submission view of your account:


    If it is not there, let us know whatever detail you can regarding what should be in the submission and we will be happy to take another look.