What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    sending user to top of the form

    Asked by webmaster on December 27, 2011 at 06:13 PM

    Note from user:

    A note on your webpage, it seemed to keep calculating values and sending me to the top of the page.  The info I had typed remained, but when I was typing info, it would send me to the top of the page making it so that I would have to scroll back down the page, find where I was, continue typing, and then a moment later get sent to the top of the page again.   I believe it is a function of the web tool that checks that information (like email address or radio buttons) is properly formatted to be accepted.   It made the process twice as long.  (to pass to your web company >>I'm using Google Chrome 16.0.192.63  for Apple MacIntosh.)

    Page URL:
    http://www.bigbearpetlodge.com/contactus.html

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    JotForm Support

    Answered by idarktech on December 27, 2011 at 11:39 PM

    Hi,

    The best and easiest way to solve this is to create your own Thank You page hosted on your website. After that, copy the URL of the Thank you page that you've created and paste it on your form's Custom Thank you URL. Please check below to learn how.

     

    1. Click Setup & Embed > Thank you

    2. The Thank You Page Wizard appears. Please select Custom URL.

    3. Then enter the URL of the webpage that you want to become your Thank You page.

    Please follow the above steps and let us know if you need further assistance. Thank you for using JotForm!

  • Profile Image

    Answered by molly on December 28, 2011 at 09:36 AM

    i dont think they are talking about after they 'submit' - i think it is when they are completing required fields in the middle of completing the form in general and before they even click 'submit'.  although i cannot duplicate the issue so it is difficult for me to troubleshoot.  i was just wondering if you have ever heard of this same issue with any other forms.

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    JotForm Support

    Answered by Mike_T on December 28, 2011 at 05:29 PM

    Hello Molly,

    Yes, we have heard about the problem. The solution is to add ?nojump parameter to your embed code.

    Please give a try with the following example:

    Your code:

    If you need any further assistance, please let us know.

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    Answered by molly on December 28, 2011 at 05:46 PM

    perfect, thanks!

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    JotForm Support

    Answered by Mike_T on December 28, 2011 at 06:01 PM

    We are more than thankful for your patience and cooperation with us.

    Thank you for using our services!