What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I have submission e-mails sent to different e-mail addresses depending on questions asked?

    Asked by danutacase on August 25, 2015 at 10:52 AM

    We are embedding a certain Jotform into our website.

    There is a question we ask in the Jotform: "Which department would you like to submit your question to?"

    We want to set up so that if they select "Admissions," an e-mail notifier with their submission will be sent to a certain e-mail address. However, if they select a different option such as "Housing," an e-mail notifier with their submission will be sent to a different e-mail address. However, we don't want all of the departments receiving notifiers if the question is for a completely different department. Is this possible?

    In looking through setting up e-mail notifiers, there are only options (it appears) to send to many e-mails, but they would all receive submission for all the other departments as well.

    Please let me know if there is a way to do this, and let me know if this question doesn't make sense.



  • Profile Image

    Answered by victor on August 25, 2015 at 11:01 AM


    Yes, this is possible. Once you have created the form and all the email notifications.

    Click on the CONDITION on the From builder toolbar


    Create the condition and enter the email of the department you wish to send the notification to

    Once completed click SAVE.

    Hope this helps.



    Victor M Larrea