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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment question with sub product is not displayed correctly if condition is added to hide/show the question

    Asked by akt1 on August 25, 2015 at 01:21 PM
    I tried to check the fix on previously submitted forms and discovered The product list no longer displays correctly

    I have found a this new problem is caused when the product list is hidden behind a radio button I added this feature to my test form

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    Answered by akt1 on August 25, 2015 at 02:35 PM

    Thanks but this problem makes my form unusable and looks like it was caused by trying to fix the older long standing problem which I could work around

    Please give this a high priority or remove the new fix

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    JotForm Support

    Answered by Mike on August 25, 2015 at 05:34 PM

    We were able to reproduce the issue with conditional sub products.

    A bug report ticket has been attached to this thread and escalated to our Development Team.

    We will let you know as soon as we have any updates.

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    JotForm Support

    Answered by NeilVicente on August 26, 2015 at 06:03 AM


    As mentioned by Mike, the issue was caused by adding conditions to payments with subproducts. That means it has nothing to do with the fix recently applied.

    We would like to assure you that we shall fix this newfound problem soon. Thank you very much for your patience.