What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form logic is not working

    Asked by rheersink on August 25, 2015 at 01:34 PM

    i added some conditional logic to my form to allow patients to submit information on their PRIMARY, SECONDARY, TERTIARY and one ADDITIONAL health complaint

    I added logic so that if nothing is entered for the SeCONDARY, TERTIARY and ADDITIONAL complaints that those sections are skipped

    But when i test it with entry of only the PRIMARY condition, then after I go through some detailed questions related to that condition, I end up with a BLANK PAGE

    WHat am I doing wrong?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 25, 2015 at 03:51 PM

    I have cloned and tested your form and I was able to reproduce mentioned issue. 

    This is happening because of your conditions. You have set your conditions to hide all fields including page break. And because of that your page is blank.

    Instead of using conditional logic to hide/show fields, I would suggest you to use conditional logic to skip pages. 

    Hope this will help. Let us know if you need further assistance.