What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I delete the primary user and make the sub-user the new primary

    Asked by cmelendez on August 25, 2015 at 02:15 PM

    I need to remove the primary user ID and make the sub-user the new primary.  How do you delete a user ID from the account?

    sub-user primary and sub
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 25, 2015 at 04:17 PM

    Do you mean that you have a Sub-Account of a Primary Account and you now wish to reverse that so that the Sub-Account can become the new Primary Account?

    If so then what I would suggest that you refer to this guide https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User and just remove the current Sub-Account User.

    After that you can then log into the Sub-Account that you want to make the Primary Account and in their add the previous Primary Account as the New Sub-Account User.