How do I delete the primary user and make the sub-user the new primary

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    cmelendez
    Asked on August 25, 2015 at 02:15 PM

    I need to remove the primary user ID and make the sub-user the new primary.  How do you delete a user ID from the account?

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    KadeJM
    Answered on August 25, 2015 at 04:17 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered.  

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    Do you mean that you have a Sub-Account of a Primary Account and you now wish to reverse that so that the Sub-Account can become the new Primary Account?

    If so then what I would suggest that you refer to this guide https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User and just remove the current Sub-Account User.

    After that you can then log into the Sub-Account that you want to make the Primary Account and in their add the previous Primary Account as the New Sub-Account User.