What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No me llegan los correos de las notificaciones.

    Asked by descurdia on August 25, 2015 at 09:36 PM

    He agregado dos correos para recibir las notificaciones, cuando realizo la prueba de notificación llegan correctamente, pero cuando voy a mi pagina y completo el formulario y envió no me notifica.

    Aguardo respuesta.

    Saludos Cordiales.-

    Escurdia David

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on August 26, 2015 at 03:11 AM


    I checked the form in your website, and this is how you have set your notification:

    You are missing the "Sender Name", you need to fill this out to avoid problems.

    I also checked your email address for the recipient of that notification, and our mail logs show that the emails were sent successfully. If you are still having problems, please check this guide: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    When testing if the notifications are working, it's best to open the form, fill it out and click the submit button.

    Let us know if the solutions suggested above worked.