What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is it possible to renew with old pricing plan?

    Asked by Sheryl Mase  on August 26, 2015 at 08:47 AM

    Our previous director who set up the online form with jotform has retired. It looks like he was paying $90 annually for this form service.  I would like to renew our subscription at the $90 rate he was paying the past three years.  Is this possible?  This form is for something we will be phasing out in another year or so.

    It was set up under lawrencej@mmll.org and is on our website at





    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on August 26, 2015 at 10:00 AM

    Hello Sheryl,

    I see that your JotForm account Lawrencej is now holding free subscription which was downgraded on August 8th 2015. Unfortunately, it is not possible to renew the subscription with the old prices since the old subscription was deactivated and it was not renewed due to credit card decline. Also, the offer period to renew with old prices is over and the new prices are effective now. It is required to upgrade with new pricing plans now. 

    Hope this information helps.

  • Profile Image

    Answered by Sheryl Mase  on August 26, 2015 at 10:45 AM
    OK, I guess that since there was a transition here and I am the new director with a new credit card, I do not get the same deal.  But, I am hesitant to put in a credit card number on your form, as I cannot tell it is a secure site.  Can you give me some assurance?~Sheryl~~~~~~~~~~~~~~~~~~~~Sheryl L. Mase, DirectorMid-Michigan Library League210 1/2 N. Mitchell St., Cadillac MI 49601231-775-3037 or 800-968-0046email:  smase@mmll.orgWeb:  http://mmll.org ~visit us on facebook ~
  • Profile Image
    JotForm Support

    Answered by david on August 26, 2015 at 11:59 AM

    Our credit card processing for subscription payments is quite secure and it processed by Stripe.  No need to worry at all.  If you would like, you can access the pricing page from the https link:


    That will give you a secure pricing page in addition to the secure transaction page.

    If you have any further questions, let us know and we will be happy to help.