What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Deleted submission uploads are still showing and counting towards my storage limits

    Asked by ralvesson on August 26, 2015 at 03:45 PM

    Hi I just got an email from jotform informing me that I have more than 100Mb of files in my account and that I have to upgrade....but I only have a 2 mb submission... What should I do ?

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    JotForm Support

    Answered by david on August 26, 2015 at 06:37 PM


    I checked your form and indeed, it is showing a much larger amount of uploads than are actually stored in your account.  I removed the downgrade but was unable to reset the storage limit.  I will forward this to our developers to see what the cause may be.  We will let you know here in this thread as soon as we have a fix.

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    JotForm Support

    Answered by david on August 27, 2015 at 11:15 AM

    My apologies.  I have removed the downgrade.  Your ticket has been assigned to a developer and will hopefully be taken care of soon.