What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade to the free version of Jotform?

    Asked by RayHarrison on December 29, 2011 at 01:05 AM
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    JotForm Support

    Answered by idarktech on December 29, 2011 at 01:21 AM


    Since you're paying using your credit card, you have to cancel your account through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.

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    Answered by RayHarrison on December 29, 2011 at 02:07 AM

    Thanks for that, I've cancelled the subscription but will my JotForm automatically revert to the free version or will I have to do something there too?

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    Answered by AtacanC on December 29, 2011 at 02:11 AM

    Ray, your account will be automatically downgraded to our free plan. You don't have to do anything.

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    JotForm Support

    Answered by idarktech on December 29, 2011 at 02:14 AM

    For your additional information's, since you have already cancelled your Subscription, you will not be charged again. Your account will stay Premium until the paid period expires which is on December 30, 2011.

    Your forms and data are still safe and will not be affected in any way when your account downgraded to a free one.

    Thank you for using JotForm and have a great holiday seasons!