What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Next Billing Date" shows "Expired".

    Asked by Bryan Hou on August 27, 2015 at 02:01 AM

    We try to change credit card and it shows "This subscription is no longer active".

    Please help us resolve this issue so that we can set up a credit card payment with you.

     

    Thanks,

    Bryan

    https://sites.fastspring.com/interlogy/order/s/INT150525-5499-81662S

    https://shoppers.plimus.com/jsp/show_invoice.jsp?ref=F890A6BF9742C6D1

    Page URL:
    http://form.jotform.me/form/22992479619471

    Screenshot
    billing date next shown company
  • Profile Image
    JotForm Support

    Answered by mert on August 27, 2015 at 07:03 AM

    Hi Bryan,

    Sorry for the latency, I've been searching for this issue. 

    Right now, your account is scheduled for downgrade to date 2015-08-30, because of the last unsuccessful payment. 

     

     

    There is nothing to worry about, your subscription should renew after that date, then you can access payment method to change credit card information by using THIS method.