What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The attachments are not working

    Asked by Bruno   on August 27, 2015 at 10:36 AM

    Good afternoon,

    I use my forms for some kinds of solicitations that need a term that is sent in attachment, but since two weeks ago this function stopped working.

    Some attachments opens and other doesn't, can you help me?

    Thanks in advance!

    Bruno

    Page URL:
    http://form.jotformz.com/form/52235731738659

    Screenshot
    attachments
  • Profile Image
    JotForm Support

    Answered by Welvin on August 27, 2015 at 01:58 PM

    Hi Bruno,

    I'm sorry to say, but that is because the account is in the overlimit status. I have reactivated the account, you should be able to download the files now.

    Thanks

  • Profile Image

    Answered by Bruno   on August 28, 2015 at 04:08 PM

    Thank!

     

    Have a nice day! 

  • Profile Image
    JotForm Support

    Answered by jonathan on August 28, 2015 at 05:03 PM

    On behalf of my colleague you're quite welcome. =)

    Contact us again anytime should you require further assistance.

     

    Cheers