Email notifications of submissions are not being forwarded to our email account

Who can I speak with as to why the submissions aren't being forwarded to the email address. We've tested the email and it is working however the jot form submissions are not being sent to it. Even testing does not work. 

I see that you have already opened another thread here: https://www.jotform.com/answers/642115 to which my colleague has already replied to.

Please do continue this over that same thread (instead of opening new threads) in order for us to be able to properly assist you.

It will allow us to see what was tried and what has been working - and what has not. While it helps us, it will also help you resolve the issue faster.

For these reasons, please do go to the thread here: https://www.jotform.com/answers/642115 and post your reply.

Thank you for your understanding.