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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving the form emails to my custom email address or there's a delay

    Asked by lukaswlu on August 27, 2015 at 12:20 PM

    I can't get email when the form is filled. when I used gmail account richmondwinery@gmail.com it comes really quickly but when I try our emails like info@richmondwinery.ca the email don't get in, if they do it's like 2 3 hours later.

    email Emails href
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    JotForm Support

    Answered by Welvin on August 27, 2015 at 03:00 PM

    This is something related to your hosting provider. They are checking the emails from Jotform and probably blocked it from reaching your inbox. 

    Please check this guide and do our recommendations such as whitelisting our IP Addresses and Domains:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you require any further assistance, feel free to update this thread.

    Thanks