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    Incomplete Payment in the form, but I received the payment to my Paypal Account

    Asked by reblin123 on August 27, 2015 at 12:41 PM

    My account say that I have incomplete payments but my pay-pal account says that I have received the payments. What exactly is happening?

     

    incomplete payments my account
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    JotForm Support

    Answered by Welvin on August 27, 2015 at 03:22 PM

    I presumed that the incomplete payment details are the same from the completed payment in your Paypal Account. Can you give us an example? Also, what is the correct form in question? Let us know so we can check.

    In most cases, this is connected to the IPN Settings so please make sure to check. The following guide will give you more details about the incomplete payments in the form:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    I hope that helps. 

    Thanks