What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete Payment in the form, but I received the payment to my Paypal Account

    Asked by reblin123 on August 27, 2015 at 12:41 PM

    My account say that I have incomplete payments but my pay-pal account says that I have received the payments. What exactly is happening?


  • Profile Image
    JotForm Support

    Answered by Welvin on August 27, 2015 at 03:22 PM

    I presumed that the incomplete payment details are the same from the completed payment in your Paypal Account. Can you give us an example? Also, what is the correct form in question? Let us know so we can check.

    In most cases, this is connected to the IPN Settings so please make sure to check. The following guide will give you more details about the incomplete payments in the form:


    I hope that helps.