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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are not getting push to my email

    Asked by expandisbu on August 27, 2015 at 03:49 PM

    Hi.  There seems to be problem with the forms sending to my emails.

    The customers are getting the reply, but the notification to my email isn't being sent.

    This is only the last few days.

     

    Page URL:
    ebs-block.com

    email Getting Emails problem
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 27, 2015 at 08:49 PM

    I can see that the email address used for submission notifications is in our bounce list:

    I have just removed it from there. You should be receiving email notifications now. Please make sure to check your spam folder if the issue  continues.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com