Forms are not getting push to my email

  • Profile Image
    expandisbu
    Asked on August 27, 2015 at 03:49 PM

    Hi.  There seems to be problem with the forms sending to my emails.

    The customers are getting the reply, but the notification to my email isn't being sent.

    This is only the last few days.

     

  • Profile Image
    BDAVID
    Answered on August 27, 2015 at 08:49 PM

    I can see that the email address used for submission notifications is in our bounce list:

    I have just removed it from there. You should be receiving email notifications now. Please make sure to check your spam folder if the issue  continues.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com