What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have logged into your account to check, and the Excel file downloaded fine on my end - it is a 1.2 MB file with 6783 rows.
I would advise you to please log out of your account, clear your browser cache and cookies, and then log back in to try downloading the Excel of your submissions again.
If you are still unsuccessful with exporting your submissions to Excel, I could upload to you your submission Excel file that I have created/downloaded during the test. In any case, I will delete this downloaded file from my hard drive in two days, as I neither want to nor should be holding on your private data.
Please let us know how it goes. Thank you.
By using Safari, I was able to get the files to download.