What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some Fields not being transported in notification email. How do I fix this?

    Asked by campfiremedia on September 21, 2010 at 02:49 AM

    I have a form on http://www.campfiremedia.net/weddings under the tab "Rates"


    The form looks just as I made it, but when I receive an email notification from jotform when someone fills it out, the form is incomplete. It does not have these fields:

    Full Name of Groom

    Phone Number (is blank even when it is filled in but the field shows up in the email)


    What should I do to fix it? Thank you.

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 21, 2010 at 03:27 AM

    We had a bug for a while on the emails you probably created/updated this form during that time.

    The solution is to delete and re-create the email using the "Email Alerts" button on the form builder. I did this for you and it should be fixed now. Please give it a try.

    The data you do not see on the emails should be available on the Submissions section. They were only missing from the emails.