my forms don't reach my email box any more!

  • Profile Image
    astrororo
    Asked on August 28, 2015 at 01:33 PM

    Hi,

    I've written twice for the last three days to find out why my forms weren't reaching my remote email box anymore

    I got no reply...

    When people order via the forms, Jotform used to email them to my designated address immediately. Then, on August 25 it stopped.

    I now have to log in to my JotForm account and email each new form manually. 

    I look forward to your reply. You have my email address, so there shouldn't be a problem to contat me

    Thanks 

    Roland

    roland@ablas-astrology.com 

  • Profile Image
    Sammy
    Answered on August 28, 2015 at 03:44 PM

    Hello Roland,

    Sorry for the inconveniences caused by the undelivered email, it seem you had been added to our bounce list due multiple failed deliveries.e

    Kindly add the IP addresses in the guide into your mail server white-list to allow for uninterrupted sending

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses