What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my forms don't reach my email box any more!

    Asked by astrororo on August 28, 2015 at 01:33 PM


    I've written twice for the last three days to find out why my forms weren't reaching my remote email box anymore

    I got no reply...

    When people order via the forms, Jotform used to email them to my designated address immediately. Then, on August 25 it stopped.

    I now have to log in to my JotForm account and email each new form manually. 

    I look forward to your reply. You have my email address, so there shouldn't be a problem to contat me




  • Profile Image

    Answered by Sammy on August 28, 2015 at 03:44 PM

    Hello Roland,

    Sorry for the inconveniences caused by the undelivered email, it seem you had been added to our bounce list due multiple failed deliveries.e

    Kindly add the IP addresses in the guide into your mail server white-list to allow for uninterrupted sending