Why I can't acces my forms

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    Elvin 
    Asked on August 29, 2015 at 08:40 AM

    i cannot acces my form data because I cannot login, the site says my email does not exist and my credentials are not recognized. 

    This happened last week and then it strayed to work again,

     

    username: Fiam

    email: riversidecwc@comcast.net

     

  • Profile Image
    Welvin
    Answered on August 29, 2015 at 09:50 PM

    The username does exist, but this username is registered as a guest account and without an email address. That is why you cannot reset it. In this case, I would suggest creating an account with Jotform using your email address and let us know your username here so we can move the forms. 

    Thanks

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    Elvin thompson 
    Answered on August 31, 2015 at 09:27 AM

    there was an email registered to this account: riversidecwc@comcast.net, it was working for the last couple of months and only recently did we start having problems.  So should I still make a new account and have you move the forms?

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    Fiam2008
    Answered on August 31, 2015 at 09:30 AM

    Hello again. I just made a new account as you suggested, 

    username: fiam2008

    email: riversidecwc@comcast.net

     

    Please move my forms from username: FIAM 

    to the new account under : fiam2008.....

  • Profile Image
    BJoanna
    Answered on August 31, 2015 at 11:54 AM

    As per your request I have moved your forms from account FIAM to account Fiam2008.

    Feel free to contact us if you have any other questions. 

  • Profile Image
    Fiam2008
    Answered on August 31, 2015 at 04:07 PM

    Thanks