What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I can't acces my forms

    Asked by Elvin  on August 29, 2015 at 08:40 AM

    i cannot acces my form data because I cannot login, the site says my email does not exist and my credentials are not recognized. 

    This happened last week and then it strayed to work again,

     

    username: Fiam

    email: riversidecwc@comcast.net

     

    form data can't acces my forms
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    JotForm Support

    Answered by Welvin on August 29, 2015 at 09:50 PM

    The username does exist, but this username is registered as a guest account and without an email address. That is why you cannot reset it. In this case, I would suggest creating an account with Jotform using your email address and let us know your username here so we can move the forms. 

    Thanks

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    Answered by Elvin thompson  on August 31, 2015 at 09:27 AM

    there was an email registered to this account: riversidecwc@comcast.net, it was working for the last couple of months and only recently did we start having problems.  So should I still make a new account and have you move the forms?

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    Answered by Fiam2008 on August 31, 2015 at 09:30 AM

    Hello again. I just made a new account as you suggested, 

    username: fiam2008

    email: riversidecwc@comcast.net

     

    Please move my forms from username: FIAM 

    to the new account under : fiam2008.....

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    JotForm Support

    Answered by BJoanna on August 31, 2015 at 11:54 AM

    As per your request I have moved your forms from account FIAM to account Fiam2008.

    Feel free to contact us if you have any other questions. 

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    Answered by Fiam2008 on August 31, 2015 at 04:07 PM

    Thanks