- AGR2311Asked on August 30, 2015 at 04:04 AM
Hello. I have forms that the links in them lead to a dead end. I checked every new submission online when it was submitted and the files opened up fine there, but when exported as PDFs some of them open fine and others don't. I usually get an error page like the one I have attached.
What should I do, as the files are urgent to me.
- JotForm SupportBDAVIDAnswered on August 30, 2015 at 12:45 PM
Could you tell us what files are not downloading? I just tried some of them, and the PDF uploaded files downloaded fine:
- AGR2311Answered on August 30, 2015 at 01:45 PMThanks, there are 202 applications and only some open. Perhaps you you
should download everything as a PDF and randomly try.
It changes from computer to computer.
I can say that today I extracted 77 files from 77 applications from the
- JotForm SupportWelvinAnswered on August 31, 2015 at 05:14 AM
I think it would be best to send us the PDF files with broken links so we can forward it directly to our developers - those files that you have tested so far. Please send the files to email@example.com and let us know here so we can check it.