Problem downloading files from a form.

  • AGR2311
    Asked on August 30, 2015 at 4:04 AM

    Hello. I have forms that the links in them lead to a dead end. I checked every new submission online when it was submitted and the files opened up fine there, but when exported as PDFs some of them open fine and others don't. I usually get an error page like the one I have attached.

    What should I do, as the files are urgent to me.

     

    Thanks,

    Jotform Thread 650809 Screenshot
    Page URL: http://form.jotformpro.com/form/52025948315960
  • David JotForm Support Manager
    Replied on August 30, 2015 at 12:45 PM

    Could you tell us what files are not downloading? I just tried some of them, and the PDF uploaded files downloaded fine:

    Problem downloading files from a form Screenshot 20

  • AGR2311
    Replied on August 30, 2015 at 1:45 PM
    Thanks, there are 202 applications and only some open. Perhaps you you
    should download everything as a PDF and randomly try.
    It changes from computer to computer.
    I can say that today I extracted 77 files from 77 applications from the
    back office.
    Thanks,
    ...
  • Welvin Support Team Lead
    Replied on August 31, 2015 at 5:14 AM

    I think it would be best to send us the PDF files with broken links so we can forward it directly to our developers - those files that you have tested so far. Please send the files to support@jotform.com and let us know here so we can check it.

    Thanks