What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do some posts get support and others do not?

    Asked by d1jotform on August 30, 2015 at 06:33 PM

    I have websites with forms disabled.  I have a total of 170 submissions available per month and used 104.  Is it the policy of jotforms support to do nothing?  Is this just an answering questions forum or an actual support submission where you have the ability to reactivate my forms?  At least give me a response.  ecwidd1@gmail.com is my account


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    JotForm Support

    Answered by Welvin on August 31, 2015 at 07:11 AM

    Our apologies for the late reply. We have the same level of support for all type of accounts, but we have a first come first served basis. We also do not recommend bumping threads because when you do, that will just put the thread to the bottom.

    As for your issue, I think that is already resolved. If not, please update the original thread so we can assist you there.