How do I upgrade without losing service?

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    Asked on August 31, 2015 at 01:19 AM

    To whom it may concern.  

    My business uses Jotform to register dance students for classes.  I was not able to access this account due to the fact that another person has the password; and, I have been unable to reach him.  He finally responded on the evening of  Sunday, August 30, 2015 and tried to reset the password for me.  Unfortunately, I did not receive the message until well after the password reset had expired.  I am the person who makes all the payments and wish to upgrade so that our service is not disrupted.  Please, contact me to let me know how I should proceed.  Thank you in advance for your assistance.


    Brandy Ofciarcik-Perez

    Artistic Director of Ballet Wolcott


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    Answered on August 31, 2015 at 08:33 AM

    Hello Brandy,

    Can you please let us know the web page URL where your forms are embedded? I am unable to check your website as it does not seems to be valid domain.

    Unfortunately if you do not have access to account or the email address which is used in your account profile, you will not be able to reset the password. Unless you have access to your account, we will not be able to grant you access to your forms.

    Here are the possible options I would suggest:

    #1. Please ask the current account to reset the account password and share it with you. Once you are able to sign in to your account, please change the account profile email address and then upgrade your account.

    #2. Please create a new account for yourself. Then, ask the other account owner to sign in to his account and then send us a message to transfer the forms to your account. We will transfer the forms and then you can upgrade your new account.

    Do get back to us if you have any questions.

    Thank you!