What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My credit card keeps being declined and it is not on the bank's end, what can I do, I want to upgrade

    Asked by ExecutiveManager on August 31, 2015 at 10:20 AM
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    JotForm Support

    Answered by Mike_G on August 31, 2015 at 01:06 PM

    How did you try to upgrade your account?

    You can, by the way, upgrade your account through your Account's page



    or our through our Pricing Guide.

    Make sure you're properly logged in to your account when you process your upgrade.

    If you have done this and still you cannot upgrade, please feel free to get back to us so we can further help you. Thank you.