What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit form. Error message "502 Bad gateway"

    Asked by SimplySherlock on August 31, 2015 at 11:06 AM

    Hello, my form :http://form.jotformpro.com/form/42265016182953 will not accept orders, the button just says "Please wait"

    Page URL:
    http://simplysherlock.com/wedding-books.html

    please wait hello
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 31, 2015 at 01:58 PM

    Hello SimplySherlock,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. I clicked on the submit button but it just says "Please wait.." and then after a while it displayed "502 Bad gateway"

    The issue seems to be caused because of the google spreadsheet integration and phone number field. Our back end team is already aware of this issue and they are looking into this. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image

    Answered by SimplySherlock on August 31, 2015 at 03:45 PM
    Thank you for getting back to me. I'm not sure what the google spreadsheet
    integration is, I dont think I have one integrated to this form.
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 31, 2015 at 08:01 PM

    Your form Wedding Coloring Books Order is connected to Google Spreadsheet integration.

    If the issue continues, please go to Integrations, remove it and rebuild it once again.