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  • Profile Image

    Not receiving Verification email

    Asked by Stevenj on August 31, 2015 at 01:52 PM
    email from email address receiving
  • Profile Image
    JotForm Support

    Answered by david on August 31, 2015 at 04:04 PM

    Hi,

    Could you please elaborate on what code you are not receiving and which email address you are trying to change?  I am not certain what you are looking for.  Let us know a bit more detail regarding your issue and we will be happy to help.

  • Profile Image

    Answered by Stevenj on September 01, 2015 at 10:45 AM
    Where are we on this? I am not getting the code emailed to me?

    Steven J. Carter
    Mad Web Designers
    Office 832-848-1609
    Cell 832-370-6733
    www.madwebdesigners.com

    CONFIDENTIAL: This message is intended for the use of the individual(s) or
    entity to which it is addressed and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law. If
    the reader of this message is not the intended recipient, or the employee or
    agent responsible for delivering this message to the intended recipient, you
    are hereby notified that any dissemination or copying of this communication
    is strictly prohibited. If you receive this communication in error, please
    notify us immediately by telephone and/or e-mail and delete the original
    message. Thank you







    _____
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 01, 2015 at 11:47 AM

    I am not sure if you got my first response, could you please elaborate on what code you are not receiving and which email address you are trying to change?  I am not certain what you are looking for.  Let us know a bit more detail regarding your issue and we will be happy to help.

  • Profile Image

    Answered by Stevenj on September 01, 2015 at 12:45 PM
    I am trying to make info@madisonchamber.net the sender email. To verify
    the address you should me a code




    Steven J. Carter
    Mad Web Designers
    Office 832-848-1609
    Cell 832-370-6733
    www.madwebdesigners.com

    CONFIDENTIAL: This message is intended for the use of the individual(s) or
    entity to which it is addressed and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law. If
    the reader of this message is not the intended recipient, or the employee or
    agent responsible for delivering this message to the intended recipient, you
    are hereby notified that any dissemination or copying of this communication
    is strictly prohibited. If you receive this communication in error, please
    notify us immediately by telephone and/or e-mail and delete the original
    message. Thank you







    _____
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 01, 2015 at 02:00 PM

    I checked our email logs and it looks like you need to turn on SMTP authentication in your mail client.  Since this is turned off, it was blocking the verification emails and caused your address to be placed on our bounce list.

    I removed our address from our bounce list so the verification email should attempt to be sent once again.  I would recommend turning on SMTP authentication prior to sending the verification email again or your address may be placed on the bounce list as before.

     

  • Profile Image

    Answered by Stevenj on September 01, 2015 at 03:45 PM
    Ok I fixed my end but still have not received any code

    Steven J. Carter
    Mad Web Designers
    Office 832-848-1609
    Cell 832-370-6733
    www.madwebdesigners.com

    CONFIDENTIAL: This message is intended for the use of the individual(s) or
    entity to which it is addressed and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law. If
    the reader of this message is not the intended recipient, or the employee or
    agent responsible for delivering this message to the intended recipient, you
    are hereby notified that any dissemination or copying of this communication
    is strictly prohibited. If you receive this communication in error, please
    notify us immediately by telephone and/or e-mail and delete the original
    message. Thank you







    _____
    ...
  • Profile Image

    Answered by Shadae on September 01, 2015 at 05:59 PM

    Hi Steven,

    We have removed your email address: info@madisonchamber.net from our bounce list.

    Please request to have the verification email sent to you once again.

    Please inform us if you are still having an issue.

  • Profile Image

    Answered by Stevenj on September 02, 2015 at 01:45 PM
    I really do not understand what the heck is the problem. I just tried it
    about 10 min ago ans still I get no code.
    The email address is a working address, not just a forwarding address


    Steven J. Carter
    Mad Web Designers
    Office 832-848-1609
    Cell 832-370-6733
    www.madwebdesigners.com

    CONFIDENTIAL: This message is intended for the use of the individual(s) or
    entity to which it is addressed and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law. If
    the reader of this message is not the intended recipient, or the employee or
    agent responsible for delivering this message to the intended recipient, you
    are hereby notified that any dissemination or copying of this communication
    is strictly prohibited. If you receive this communication in error, please
    notify us immediately by telephone and/or e-mail and delete the original
    message. Thank you







    _____
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 02, 2015 at 02:52 PM

    The last few verification emails did attempt to send on our end and according to our logs, were sent successfully.  Check your spam/junk mail boxes to make sure they were not filtered there.  If they are not, your service may be filtering the emails all together.  In which case I would recommend whitelisting our domains and IP's with your email provider:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    There is a list of our IP's and domains in the above guide.

    If that still does not allow them to come through, let us know and we will see what else we can do.

  • Profile Image

    Answered by Stevenj on September 02, 2015 at 04:45 PM
    Thank you very much....All Is well

    Steven J. Carter
    Mad Web Designers
    Office 832-848-1609
    Cell 832-370-6733
    www.madwebdesigners.com

    CONFIDENTIAL: This message is intended for the use of the individual(s) or
    entity to which it is addressed and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law. If
    the reader of this message is not the intended recipient, or the employee or
    agent responsible for delivering this message to the intended recipient, you
    are hereby notified that any dissemination or copying of this communication
    is strictly prohibited. If you receive this communication in error, please
    notify us immediately by telephone and/or e-mail and delete the original
    message. Thank you







    _____
    ...
  • Profile Image

    Answered by Shadae on September 02, 2015 at 05:53 PM

    Hi Steven,

    Thank you for confirming that the issue has been resolved.

    Please inform us if you need further assistance.

    Thank you

  • Profile Image

    Answered by Stevenj on September 17, 2015 at 10:47 PM
    The form I am using is named, Contact-Rancho De Colores. I embeded the code
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 18, 2015 at 08:37 AM

    Seems the issue with the email notification is resolved, right? If there is anything else you need assistance with, please open a new thread.