Not receiving emails

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    jodom
    Asked on December 30, 2011 at 04:30 PM

    Hi again!  Has my email been blocked?  I'm not receiving notifications.  I've been running tests throughout the day, as we'll be using JotForm for our business.  Once we see that all works well, we'll be upgrading.

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    mliz
    Answered on December 31, 2011 at 02:08 AM

    I checked the mail logs after doing a test on the form, the results indicated that the email was sent out. Can you check the bulk or spam folders in your account as it may have been caught by the spam filters.

    If it is not there, please try to change the sender email to noreply@jotform.com 

    To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender Email value to noreply@jotform.com

    Adding the following IP Address to your mail provider's settings may also help:

    174.34.57.214
    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this does not work let us know.