What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails

    Asked by jodom on December 30, 2011 at 04:30 PM

    Hi again!  Has my email been blocked?  I'm not receiving notifications.  I've been running tests throughout the day, as we'll be using JotForm for our business.  Once we see that all works well, we'll be upgrading.

    Page URL:
    http://www.sunherald.com/static/advertising/landingpagerequestform.htm<br/>l

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    JotForm Support

    Answered by mliz on December 31, 2011 at 02:08 AM

    I checked the mail logs after doing a test on the form, the results indicated that the email was sent out. Can you check the bulk or spam folders in your account as it may have been caught by the spam filters.

    If it is not there, please try to change the sender email to noreply@jotform.com 

    To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender Email value to noreply@jotform.com

    Adding the following IP Address to your mail provider's settings may also help:

    174.34.57.214
    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this does not work let us know.