What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Subscription Order was turned down?

    Asked by Whizkid4 on December 30, 2011 at 07:11 PM

    My Order to subscribe for the Premium Yearly package was turned down (declined) by the payment processor, Plimus. The reason given in an email sent to me stated: Inconsistent Contact / Billing Information. Please I will need whatsoever assistance / advice you can profer right now. I HAVE TO make this transaction before the promo expires! Please do help me. Thanks!!

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    JotForm Support

    Answered by idarktech on December 31, 2011 at 12:45 AM


    Thank you for bringing this to our attention. We're very sorry to hear this incident and we apologize for the inconvenience this has caused you.

    We'll investigate this case further but for now, to avoid further inconvenience on your part, you may use the Paypal option to pay for your JotForm subscription and be assured of uninterrupted service. Note that Paypal has a credit card option which does not require you to have a Paypal account. It is similar to paying using a secure credit card form like Plimus. We assume that you will continue to have issues with Plimus so avoid using that payment option for now.

    Again, we're sorry for the trouble and rest assured that we'll take appropriate actions based on the results of our internal investigation. Please let us know if you have any other questions or concerns.

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    Answered by Whizkid4 on January 01, 2012 at 03:52 PM

    Thank you very much. But I still cannot use the PayPal option since my country is presently not served by PayPal. The form requires I select my country before I can proceed with the transaction. I have been told by my financial institution that I can only re-attempt the transaction after the next working day (2nd/3rd January) due to the holidays.

    If it's not too much to ask, I want to ask for some kind of grace to allow me still take advantage of the promo. I know this might way too much to ask but, I'm really desperate to use this rare opportunity. Its already 1st January, I can see that the 50% OFF banner is still on. I wonder whether there's been a deadline extension. If yes, please tell me how long. Please. Please. Please. Please!! As soon as issues are settled with my bank, I shall speedily re-attempt my order.

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    JotForm Support

    Answered by idarktech on January 01, 2012 at 07:42 PM


    I apologize for this inconvenience. Let me bring up your request to our administrator for a proper decision. They will reply to this thread once notified.

    Just please let us know if you are ready to purchase one of our paid plans, so we can help you further if this request will be granted.

    Thank you so much for your patience and understanding. Please stay tuned!

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    JotForm Founder

    Answered by aytekin on January 03, 2012 at 11:04 AM

    We are actually keeping the discount available for a week. Since there are many requests like this. You can still take advantage of the offer until January 10th.