What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment integration: "Required" error message shows on the Payment integration on initial loading of the form

    Asked by Masalamedia on August 31, 2015 at 09:03 PM

    My form has the red box around one of my required fields (the Stripe payment area) when the page loads - which looks bad.

    This error indicator should only be coming on if someone attempts to leave the field empty - not highlighted immediately upon display.

    What's wrong?

    Page URL:
    http://form.jotformpro.com/form/51885054009961

    Screenshot
    form load loads
  • Profile Image

    Answered by Masalamedia on August 31, 2015 at 09:35 PM

    I have cloned the form and removed all extra CSS - the issue continues. Is there a bug with STRIPE integration?

    http://form.jotformpro.com/form/52428303430950

     

     

  • Profile Image
    JotForm Support

    Answered by Charlie on September 01, 2015 at 04:43 AM

    Hi,

    I believe this is more related to how the conditional logic has been set up. I made a simple Stripe test form and was unable to replicate the problem.

    I also cloned your form and when you disable all of the conditions, the product or payment section won't trigger or fire the required highlight immediately when the form loads. Let me check the conditional logic and investigate which one is causing this.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 01, 2015 at 05:30 AM

    Hi,

    I found the culprit of the problem, and it seems like the problem is when you used the quantity field in the product listing in the conditional logic, it fires the required error message on load. Here's a simple test form I made: http://form.jotformpro.com/form/52432151083950? 

    I will need to forward this to our developers to have it checked and fixed. We will update you on this thread as soon as the problem has been resolved.

    Apologies for the inconvenience.

  • Profile Image

    Answered by Masalamedia on September 01, 2015 at 11:20 AM

    The logic I used on this form was based on instructions from JotForm support a few days ago, so either a) JF is dispensing bad info on your support channel or; b) your software isn't working right. Either way, I am a long-time customer with a LOT of forms and have never been less happy with this service than I am right now. Total, complete clusterf&#$@.

  • Profile Image

    Answered by Masalamedia on September 01, 2015 at 11:26 AM

    And - just a customer service tip... using a sentence like this:

    "the problem is when you used the quantity field in the product listing"

    not-so-subtly (and completely unnecessarily) assigns blame to the customer rather than the buggy software. Customer Service 101: don't blame your customer for a problem they actually didn't cause. You definitely won't win endorsements or repeat customers that way.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 01, 2015 at 01:02 PM

    I'm sorry if I have offended you, please do accept my apologies on it, I did not meant to put a blame. I was pointing on the possible caused of the problem, which is the quantity field. And indeed you are right that there's a bug on either the payment integration or in the conditional logic. 

    I've forwarded a bug report regarding this to our developers, we should hear from them when the problem has been fixed.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 02, 2015 at 12:12 PM

    @Masalamedia

    We are happy to inform you that today, we have released a fix for the problem you were experiencing.

    Please do let us know if you have any other questions, concerns, or suggestions.

    Kindest regards,
    Neil

  • Profile Image

    Answered by Masalamedia on September 02, 2015 at 04:48 PM

    Thanks for the update.

  • Profile Image
    JotForm Support

    Answered by Boris on September 02, 2015 at 08:35 PM

    On behalf of our colleagues involved, you are kindly welcome.

    Please feel free to open a new thread for any other assistance you may need with any of your forms, and we will be happy to help.