What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to click and drag fields in all my forms?

    Asked by AussieRescueMidwest on September 01, 2015 at 02:03 AM
    that does not fix the problem....there is no way to click and drag the
    form....this has never happened before and it is doing it to ALL our
    previous adoption applications.
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    JotForm Support

    Answered by ashwin_d on September 01, 2015 at 02:06 AM


    Do you mean to say that you are not able to edit or add new form field in your form?

    It could be a browser related issue. I would suggest you to clear your browser cache and see if that solves your problem. The following guide should help you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Do get back to us if the issue persists. You may also like to share a screenshot of the form editor as well and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    Thank you!

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    Answered by AussieRescueMidwest on September 01, 2015 at 04:18 PM

     No, this does not answer my question.  Can someone please call me instead of sending half emails with responses that do not make sense?  My cell phone number is 847-910-3668.  Thank you, My name is Amy.

    The issue is within the jotform system, not something that I am doing.  Within the last week and a half, our adoption applications coming out with errors on them when you download the PDF version.  We use these to upload to another database system and serve 5 states in the midwest for our rescue.  We cannot afford to have these come in with errors.  Please help me to resolve this issue as soon as possible.  i have sent many screen shots already.  

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    Answered by Shadae on September 01, 2015 at 08:45 PM


    At this time we do not offer phone support, we are however happy to assist you through our forums.

    I am seeing that you have reported the PDF issue on this thread: https://www.jotform.com/answers/650709, we have passed the issue on to our level two support. Once there is an update on this issue, it will be posted on that thread.

    If you are experiencing a different issue than with the text overlapping in your PDF, please provide us with more detail to better assist you.

    Thank you 

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    Answered by swimmingaustralia on February 25, 2016 at 03:24 PM

    This seems to be a common issue. Can someone from jotform please address thisand let us know how to fix it? All anyone from jotform has said is that they can't see the issue. It's happening to a significant amount of people!
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    JotForm Support

    Answered by BDAVID on February 25, 2016 at 04:11 PM

    @swimmingaustralia, this is an old thread, your concern will be addressed on the following thread: http://www.jotform.com/answers/781666