Error message: "MySQL server has gone away.

  • Profile Image
    Asked on September 01, 2015 at 09:51 AM

    I am having trouble submitting forms. After submission it takes around 30 seconds and then the message in the attached image appears. The form data is recorded, but obviously things are not working properly somewhere on JotForm. Are you aware of this as an issue??

  • Profile Image
    Answered on September 01, 2015 at 10:10 AM

    Same problem.

    Is Jotform starting to be unreliable??

  • Profile Image
    Answered on September 01, 2015 at 12:59 PM

    Hello mfturnbull,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. The issue seems to have caused because of the google spreadsheet integration you have in your form. 

    I would suggest you to please remove the existing google spreadsheet integration and add it again. That should most likely solve the problem.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Answered on September 01, 2015 at 03:28 PM

    Hi mfturnbull,

    Thank you for confirming that the issue has been resolved.

    Please feel free to contact us if you need further assistance

    Thank you