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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message: "MySQL server has gone away.

    Asked by mfturnbull on September 01, 2015 at 09:51 AM

    I am having trouble submitting forms. After submission it takes around 30 seconds and then the message in the attached image appears. The form data is recorded, but obviously things are not working properly somewhere on JotForm. Are you aware of this as an issue??

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    Answered by breev on September 01, 2015 at 10:10 AM

    Same problem.

    Is Jotform starting to be unreliable??

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    JotForm Support

    Answered by ashwin_d on September 01, 2015 at 12:59 PM

    Hello mfturnbull,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. The issue seems to have caused because of the google spreadsheet integration you have in your form. 

    I would suggest you to please remove the existing google spreadsheet integration and add it again. That should most likely solve the problem.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by Shadae on September 01, 2015 at 03:28 PM

    Hi mfturnbull,

    Thank you for confirming that the issue has been resolved.

    Please feel free to contact us if you need further assistance

    Thank you