What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Reply Limitations???

    Asked by pacyber on September 01, 2015 at 10:08 AM


    We just purchased your Silver Plan (10,000 Submissions per month) and we are receiving an error message when we try to use the "REPLY" feature under Submissions - it says "We reached our Limitation". Therefore, it will not allow us to make any more email "REPLIES" from the FORM SUBMISSIONS. This is a feature that we were hoping to use a lot, please give us a solution to this issue.


    Al Brown 

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    JotForm Support

    Answered by david on September 01, 2015 at 12:37 PM


    Paid accounts can send up to 100 emails per hour, this is to prevent spamming via our system.  This is a hard limit that, unfortunately, we cannot remove or raise.  If you go over the limit, you would need to reply directly from your email account, rather than from the submission page.