What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need to downgrade to the free option but it won't let me.

    Asked by churchroses on September 02, 2015 at 12:38 PM

    2nd email: Also, I need to downgrade to the free option and thought I had done this back in July. I tried to do it today and it didn't let me. According to my invoices, I was also charged in July and August so I don't believe it ever went through. Perhaps, I didn't notice that it didn't go through.

  • Profile Image
    JotForm Support

    Answered by david on September 02, 2015 at 03:34 PM


    I have cancelled your subscription and refunded your payments for August and September.  You should see the refund in your account in 5-7 business days. Since there is no way to know your usage prior to that, this is all I am able to refund.

    If there is anything else we can assist you with, let us know and we will be happy to help.