I need to downgrade to the free option but it won't let me.

2nd email: Also, I need to downgrade to the free option and thought I had done this back in July. I tried to do it today and it didn't let me. According to my invoices, I was also charged in July and August so I don't believe it ever went through. Perhaps, I didn't notice that it didn't go through.

Hi,

I have cancelled your subscription and refunded your payments for August and September.  You should see the refund in your account in 5-7 business days. Since there is no way to know your usage prior to that, this is all I am able to refund.

If there is anything else we can assist you with, let us know and we will be happy to help.