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    Not receiving all data inside of email notification

    Asked by jordongutierrez on September 02, 2015 at 01:27 PM

     I have it required on my forms for people to include there email and phone amongst other things. When the forms come through it doesn't force the customer filling out the form to do this and in return I'm losing customers because I have no way to contact them.



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    JotForm Support


    Answered by BJoanna on September 02, 2015 at 04:35 PM

    If I understood you correctly you are not receiving all data to your email when your form is submitted. 

    I have inspected Email Notification on this form https://www.jotform.com/51967438291163 and I noticed that inside of Email Notification you did not set correct values for some fields. 

    You need to add correct field values inside of you Email Notification and then you will receive all data in your email when your form is submitted. 

    If it is easier, you can create new Email Notification and then delete the old one. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Also you can view all submitted data inside of you submissions. 


    Hope this will help. Let us know if you need further assistance.