What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving all data inside of email notification

    Asked by jordongutierrez on September 02, 2015 at 01:27 PM

     I have it required on my forms for people to include there email and phone amongst other things. When the forms come through it doesn't force the customer filling out the form to do this and in return I'm losing customers because I have no way to contact them.

     

    -JG

    JotForm My Forms and email force
  • Profile Image
    JotForm Support

    (Private)

    Answered by BJoanna on September 02, 2015 at 04:35 PM

    If I understood you correctly you are not receiving all data to your email when your form is submitted. 

    I have inspected Email Notification on this form https://www.jotform.com/51967438291163 and I noticed that inside of Email Notification you did not set correct values for some fields. 

    You need to add correct field values inside of you Email Notification and then you will receive all data in your email when your form is submitted. 

    If it is easier, you can create new Email Notification and then delete the old one. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Also you can view all submitted data inside of you submissions. 

    https://www.jotform.com/help/269-How-to-view-Submissions 

    Hope this will help. Let us know if you need further assistance.